What we do with your information.
Short version: we take the details needed to hold your seat, we use them to run your journey, and we do not sell them.
Last updated . This policy covers this website and the reservations made through it. It does not cover tickets bought through third-party apps or at a terminal counter, which are handled under those operators' own terms.
What we collect
When you reserve a seat we ask for your name, your mobile number, and the details of the journey — route, date, departure, class, number of passengers and any seat preference.
The booking form on this site does not send anything by itself. It opens WhatsApp with the reservation written out, and nothing reaches us until you press send. If you would rather not use WhatsApp, call the UAN instead.
What we do with it
- Hold your seat and confirm it back to you.
- Contact you if the departure changes or there is a problem on the road.
- Keep a record of the booking for our own operating and accounting needs.
We do not sell your information, and we do not pass it to anyone outside Moon Ways except where we are required to by law or by a competent authority.
Payment
We do not take card or online payments, and this website never asks for card or bank details. You pay at the terminal counter. If any page ever asks you for card details in the name of Moon Ways, it is not us — please tell us on the UAN.
WhatsApp and phone
Reservations sent over WhatsApp travel through WhatsApp's own service and are covered by their privacy terms as well as ours. The same applies to calls, which pass through our telephone provider.
This website
The site needs no account and sets no advertising or tracking cookies. Your browser may store small preferences locally on your own device; that stays on your device and is not sent to us.
How long we keep it
Reservation records are kept for as long as we need them to run the service and meet our accounting and legal obligations, and are then deleted.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to us on WhatsApp or call the UAN and we will deal with it.
Children
This site is not aimed at children. Bookings for children travelling are made by the adult travelling with them.
Changes
If this policy changes we will update it on this page and change the date at the top.
Contact
Moon Ways, a Cheema Group company. UAN 03 111 597 597, WhatsApp 03 111 597 597.